Gambling Should StayFun.
We Help You Keep It That Way.
Livebet is a 21+ platform built for responsible entertainment. We provide every member with practical tools to manage their play, and we take gambling-related harm seriously — because no win is worth your wellbeing.
BuiltIn Safeguards for Every Member
These tools are available in your account settings at any time. You do not need to contact support to activate them — they are designed to be used whenever you feel you need them.
Deposit Limits
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Limits take effect immediately when reduced, and any increase is subject to a mandatory 24-hour cooling-off period before it becomes active.
Loss Limits
Define the maximum net loss you are comfortable with over any given period. Once your loss limit is reached, wagering is automatically paused for the remainder of that period — no override required.
Session Time Limits
Set a maximum duration for each gambling session. When your time limit approaches, you will receive an on-screen reminder. When the limit is reached, the session is automatically closed.
Cool-Down Periods
Take a voluntary break of24 hours, 7 days, or 30 days. During a cool-down period, your account access is suspended. You cannot override this period once it is active — it runs its full course automatically.
Self-Exclusion
If you feel that gambling is causing serious harm, you can request permanent self-exclusion. This permanently closes your Livebet account and blocks re-registration for a minimum of 12 months. Contact our support team to activate this immediately.
Reality Checks
Enable regular on-screen reminders that display your session duration and net balance. These periodic prompts help you stay aware of time and money spent, making it easier to make informed decisions about when to stop.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to spot. The following warning signs may indicate that gambling is becoming harmful. If several of these apply to you or someone you care about, please seek support — early help makes a real difference.
Chasing Losses
Continuing to gamble or increasing bet sizes in an attempt to recover money already lost in the same session or previous sessions.
Gambling with Money You Cannot Afford
Using funds allocated for rent, utilities, food, or other essential expenses in Malaysia to finance gambling activity.
Hiding Gambling Activity
Concealing the extent of gambling from family members, partners, or friends in Kuala Lumpur, Petaling Jaya, Penang, or elsewhere.
Inability to Stop or Cut Back
Making repeated unsuccessful attempts to reduce, control, or stop gambling despite a genuine desire to do so.
Neglecting Responsibilities
Allowing gambling to interfere with work, study, family commitments, or social relationships on a regular basis.
Borrowing Money to Gamble
Taking loans, using credit cards, or borrowing from family and friends specifically to fund gambling deposits or recover gambling debts.
Ask Yourself These Questions
Honest answers to these questions can help you understand your relationship with gambling. This is not a clinical diagnostic tool — it is a personal reflection exercise.
Reflect honestly on the past 12 months:
Where to Get Help in Malaysia & Beyond
These are trusted, independent organisations that provide confidential support for gambling-related concerns. All services listed below are text-reference only.
Talian Kasih
Malaysia —24/7 HelplineOperated by Malaysia's Department of Social Welfare (Jabatan Kebajikan Masyarakat), Talian Kasih is a 24-hour helpline providing counseling and social support services. It is the recommended first point of contact for Malaysians experiencing gambling-related distress.
GamCare
International — Online SupportGamCare is a leading international organisation providing information, support, and counseling for the prevention and treatment of problem gambling. Their online resources, self-help tools, and support forums are accessible to Malaysian players via the web.
Gamblers Anonymous Malaysia
Malaysia — Peer SupportGamblers Anonymous operates peer support meetings in Malaysia — including groups in Kuala Lumpur and Petaling Jaya — following the internationally recognised 12-step recovery model. Meetings are open, confidential, and free of charge.
How Livebet Protects Its Members
Responsible gambling at Livebet is not a compliance checkbox — it is a genuine operational priority. Here is what we actively do to protect the members who trust us with their entertainment.
Strictly 21 Years of Age and Above
Livebet does not permit anyone under the age of 21 to register, deposit, or participate in any game or betting market on this platform. We verify age as part of our KYC process and will permanently close any account found to belong to an underage individual. If you are a parent or guardian who believes a minor has accessed Livebet, please contact us immediately at [email protected].
Mandatory Age and Identity Verification
All withdrawal requests trigger KYC verification. We require government-issued Malaysian identification (MyKad or passport) to confirm that every withdrawing member is aged 21 or above before releasing funds.
Proactive Responsible Gambling Monitoring
Our platform monitors member activity patterns for indicators of potential problem gambling behaviour — including rapid deposit sequences, chasing-loss bet patterns, and extended session durations — and may proactively reach out to offer responsible gambling resources.
Immediately Accessible Self-Management Tools
Deposit limits, loss limits, session timers, cool-down periods, and self-exclusion are all available directly in your account settings. Protective limits take effect immediately with no waiting period. Increases to limits include a mandatory 24-hour delay.
Prioritised Self-Exclusion Processing
When a member contacts us requesting self-exclusion, this is treated as the highest priority support request. Our team aims to process and activate self-exclusion within one working hour of receiving the request during operational hours.
No Targeting of Vulnerable or Excluded Members
Members who have set deposit limits or activated cooling-off periods are automatically excluded from receiving bonus offers and promotional communications for the duration of those restrictions. Self-excluded members are permanently excluded from all Livebet marketing.
Dedicated Responsible Gambling Support
Our customer support team is trained to handle responsible gambling conversations sensitively and professionally. Members raising gambling-related concerns are always connected to a senior support agent. Support is available Mon–Sun, 9:00 AM – 2:00 AM MYT.
Play Smart. Stay inControl.
Livebet's responsible gambling tools are available to every member at no cost. Use them whenever you need them — no questions, no judgement. If you need support right now, contact our team or call Talian Kasih on 15999.